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QUESTIONS AND ANSWERS
Find Out More
Have a question? Want to know a bit more about our products, our company, or our brands? To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received from customers, accompanied by our thorough answers. Can’t find what you’re looking for? Get in touch with us and we’ll be happy to assist you.
DO YOU OFFER GIFT CARDS?
We do not offer gift cards at the moment but it is something we are looking into.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major card payments including GPay and PayPal
WHAT IS YOUR RETURN POLICY?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You can find our return policy here
HOW CAN I CONTACT YOU?
For returns, you can contact us at kpopinternational@gmail.com.
For anything else, you can contact us at
I CAN'T FIND WHAT LOOKING FOR CAN I REQUEST SOMETHING?
Yes, we are open to suggestions from our customers. If you can't find what you're looking for, you can request it through our request form.
HOW LONG WILL MY ITEM TAKE TO SHIP
CAN I CANCELL MY ORDER?
Yes you can, please let us know through your online account or by emailing kpopinternational@gmail.com with your name and order number. Please keep in mind once an order has been shipped it can not be cancelled and you will need to return the product to receive a refund
Please be aware that this does not apply to pre-order items. Pre-order items are used to gauge demand and supply. Cancelling a pre-order disrupts our pre-order processing. We thank you for your understanding.
WHAT IS YOUR SHIPPING POLICY?
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All our products come directly from Korea or wider Asia
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It can take 10-15 days if you live in the UK or 10-20 days for global shipping for our products to be delivered however, this is a wide estimation and products may arrive earlier or later depending on where you live and other external shipping factors e.g. acts of gods like the weather or postal strikes
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At this moment in time, we only hold a small amount of products in-house, and majority of products will come directly from Asia. This means that your order may come in parts. We are working on this .
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Please, please ,please correctly input your shipping information we take no responsibility for lost packages shipped to the wrong address. Should we suspect that an address is missing important shipping information, we will reach out to the buyer. The buyer will then have 72 hours to respond to our inquiry. If the buyer does not get in touch, the order will be cancelled, and the funds will be refunded.
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Customs and Import Fees: Products imported into other countries may be subject to import and customs fees, which vary by country. Since the buyer is importing the products, it is the buyer's responsibility to pay these fees. If the fees are not paid, the products will be returned, and the return fees will be deducted from the initial payment, with the refund adjusted accordingly.
WHAT IS YOUR PRIVACY POLICY?
Our privacy policy outlines how are site collects and uses date to provide a service to our customers it can be found here or from our drop down menu
WHERE DO YOU SHIP TO?
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We ship to most countries with the exception of Norther Ireland and Europe for the time being due to the new General Product Safety Regulations (GPSR) that will come into force Dec 13th 2024. We are working hard to change this as soon as possible.
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Due to current political troubles we currently do not ship to: Ukraine, Israel, Russia and Palestine. Our hearts go out to all K-pops fans currently caught in these troubling situations
Our products take between 4 to 7 days to ship from South Korea once we receive them it should take 3 days to ship across the UK
For other countries the it can take 10-15 days
Don’t see your question?
Contact us here