⭐ KPOP NATION INTERNATIONAL — FAQ

What does KPOP NATION INTERNATIONAL sell?

We offer official curated K‑pop merchandise, custom cupsleeves, fan-made collectables, and limited‑edition event goods. Everything is designed or selected with fans in mind.

Where do you ship from?

All orders are shipped from the UK. 

Do you ship internationally?

We ship to most countries, but not all due to the current global climate. Shipping costs are calculated at checkout based on your location.

Here's a list of countries we ship to:

General products- The whole store
Australia 
New Zealand 
United States (temporarily not shipping until we figure out tariffs)
Canada 
Switzerland 
Norway 
United Arab Emirates 
Singapore 
Malaysia 
Japan
Hong Kong

Our fan-made and designed items delivered by Printify

Cyprus
Hong Kong 
Japan
Malaysia 
Singapore 
South Korea 
Austria
Belgium 
Bulgaria 
Croatia 
Czechia
Denmark 
Estonia 
Finland 
France
Germany 
Greece

Hungry 
Ireland 
Italy 
Jersey 
Latvia 
Lithuania 
Luxembourg 
Malta
Netherlands 
Norway
Poland
Portugal 
Romania 
Slovenia 
Slovakia 
Spain
Sweden 
Switzerland 
Canada 
United States 
Australia 
New Zealand 

How long will my order take to arrive?

Processing usually takes 3–10 working days. Delivery times vary by country, but UK orders typically arrive within 2–4 days after dispatch. However, delivery time can change and vary.

Can I track my order?

Yes — all items are shipped with Royal Mail Tracked 48. Once you place an order, you’ll receive a tracking number. After your order has been dispatched, you can check its progress through Royal Mail’s Track My Order service. You can also follow your order status through our chatbot, located in the corner of the screen.

This does not apply to cup sleeve event orders. All tiered items must be collected on the day of the event. If something comes up and you can’t attend, just let us know — we’ll work something out.

Do you accept returns or exchanges?

We accept returns for unused, unopened items within 14 days of delivery. Custom or personalised items (such as cupsleeves, one‑off event goods, cupsleeve tier packs, or bias backs) are non‑returnable unless they arrive damaged.

Please message us through the shop or email us with your order number so we can start the return process. Items sent back without contacting us first will not be accepted — in short, we can’t help if we don’t know 🤷♀️

My item arrived damaged — what should I do?

Damages and issues

We wrap all products in protective layers of bubble wrap to keep them safe on their journey. Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Minor scratches or blemishes on outer protective packaging do not count as damage. We define minor scratches as light, shallow marks that do not penetrate the product and do not affect its intended use or appearance.

Do you take custom orders?

Yes — we offer custom cupsleeves and event goods. For event enquiries, please contact us directly. Email: Kpopinternationaluk@gmail.com

Are your products official?

We sell a mix of officially licensed items from Korea and Japan, which go through official channels to get to us and original fan‑made designs. All fan‑made products are created with respect for artists and copyright rules.

Do you run pop‑up events?

Yes — we host and attend K‑pop pop‑ups across the UK. Follow our social media for event announcements. @KPOPINTLUK on all our socials

Are you open to collaboration?

Yes — we are open to collaboration with other community groups and small businesses. You can reach us via email or through our social media pages. We aim to reply within 24–48 hours. The quickest way to contact us is through our chat box or our socials.

Email: Kpopinternationaluk@gmail.com

@KPOPINTLUK on all our socials

Do you do photo card shorting?

We are open to photocard sorting; if this is possible and something you are interested in, please message us with your full name, order number and a list of your preferred members. Photocard sorting can't always be guaranteed, but it's something to keep in mind.😊

Shipping & Order Checks

Do I need to write my name in English at checkout? Yes — for international shipping, please include your full name in English. If your name is usually written in another language (like Korean, Japanese, or Chinese), you’re welcome to add it too, but an English version is required to avoid delivery delays.

Why was my order flagged for review? To keep our community safe and make sure all fans have fair access to the items they love, we review orders that show unusual activity — for example, large duplicate quantities, bulk purchases, or mismatched information.

Can my order be cancelled? In rare cases, if we can’t verify an order or it appears to be placed for resale or fraudulent purposes, we may cancel and refund it. This helps protect both our customers and our small shop.

How can I contact you?

You can reach us via email or through our social media pages. We aim to reply within 24–48 hours. The quickest way to contact us is through our chat box or our socials.

Email: Kpopinternationaluk@gmail.com

@KPOPINTLUK on all our socials